Frequently Asked Questions (FAQ)

Click the question for the answer.

  • How to setup your Microsoft Outlook to receive mail ?
  • MS Outlook 2000/XP Users
    1. Open up Outlook. From the menu bar, select -Tools-, and then click on -Accounts-.
    2. In the window that appears, select the -Mail- tab and click -Add- and then -Mail- to begin the setup wizard.
    3. An -Internet Connection Wizard- will open and ask you to answer some simple questions to set up your mail account. First, types in your full name as you want recipients to see it. Click -Next- to continue.
    4. Type in your e-mail address in the form [email protected] Click -Next- to continue.
    5. Next, you will type in the incoming and outgoing mail servers. You incoming mail server is a POP server. Once you know which one of these you want to use, use the drop-down menu to select -POP-, and in the field where it says -Incoming Mail (POP, IMAP, HTTP) Server-, enter pop.YOURDOMAIN. Eg. pop.netaccess.my and in the field that says -Outgoing mail (SMTP) server-, type smtp.YOURDOMAIN. Eg. smtp.netaccess.my
    6. Type in your user name in the -Account Name- field. The account name *MUST* be the full e-mail address.
    7. Type in the password for your e-mail account. Make sure the -Remember password- box is checked. Then click the-Next- button.
    8. Click the -Finish- button to complete the setup wizard.
    9. You will now see your mail account under the Mail tab in the accounts window. There are still a few features you need to configure before you can access your e-mail. Click on the account and click on the -Properties- button.
    10. A mail properties window will appear. Click the -Servers- tab.
    11. Check the box at the bottom that says -My Server Requires Authentication-is CHECKED. Make sure -Log on using Secure Password Authentication- is UNCHECKED.
    12. Navigate to the "Advanced" tab, on the Outgoing SMTP Port number, change it to 2525(Change only if you are using Malaysia-TMNET Streamyx account to online & is our customer).
    13. You will now see the account window that you originally accessed to begin setup. Click -Close- on this window.
    14. Outlook will now prompt you for your e-mail password. Type it and click -Ok-.
    15. If your password is accepted, the messages contained in your inbox will appear on the right, and then you can start sending and receiving mail with your new e-mail account.

  • How to setup your Outlook Express to receive mail ?
  • MS Outlook Express Users
    1. Start Outlook Express.
    2. Choose -Accounts- from the -Tools- menu. The -Internet Accounts- window will open.
    3. Click the -Mail- tab. This will show you any e-mail accounts that are currently set up in Outlook Express.
    4. Click the -Add- button. A menu will pop up: choose -Mail-.
    5. The -Internet Connection- wizard will appear to guide you through a series of configuration steps for the e-mail address you want to add.
    6. The -Your Name- screen will appear.
    7. Enter your name as you want it to appear in e-mails: My Name. Click -Next-.
    8. The -Internet E-mail Address- screen will appear.
    9. Enter your e-mail address, [email protected] Click -Next-.
    10. The -E-Mail Server Names- screen will appear.
    11. Enter the following information:

      My incoming mail server is a - POP3
      Incoming mail (POP3 or IMAP) server - pop.YOURDOMAIN. Eg. pop.netaccess.my
      Outgoing mail (SMTP) server - smtp.YOURDOMAIN. Eg. smtp.netaccess.my

    12. The -Internet Mail Logon- screen will appear.
    13. Click the first -Log on using- radio button and enter the following information:

      POP account name - eg. [email protected]
      Password - userpassword

    14. Click -Next-.
    15. The -Congratulations- window will appear.
    16. Click -Finish- to complete the account setup.
    17. Go back to tools, select e-mail account,then select the particular e-mail account that you had just create and then click view or change existing e-mail accounts.
      Press next, after select the account name, click the change button.
      After that,go to more setting then under e-mail setting select Outgoing Server.
      Please make sure you already TICK /CHECKED on My outgoing server (smtp) requires authentication and select Use same settings as my incoming mail server
    18. Navigate to the "Advanced" tab, on the Outgoing SMTP Port number, change it to 2525(Change only if you are using Malaysia-TMNET Streamyx account to online & is our customer).
    19. - Finish -

  • My Outlook keep showing error, what is all the code means ?
  • General Errors & POP /SMTP Code

    Error Code: Error Type: Description:
    0x800CCC00 LOAD_SICILY_FAILED Authentication did not load.
    Solutions:
    Try closing and restarting OE.
    If you still cannot connect, wait 20 minutes for a server reset of your account and then try again.
    Try setting up a second identity and see if it works. This could be a possible corruption of your user account in OE.
    0x800CCC01 INVALID_CERT_CN Invalid certificate content.
    Solutions:
    Get your certificate re-issued by your authority server.

    0x800CCC02 INVALID_CERT_DATE Invalid certificate date.
    Solutions:
    Get your certificate re-issued by your authority server.
    0x800CCC03 ALREADY_CONNECTED User already connected
    Solutions:
    You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

    Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

    If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

    0x800CCC05 NOT_CONNECTED Not connected to server.
    Solutions:
    Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

    If you cannot get webpages, hangup and try connecting again.

    Reboot your computer and try again.

    If it's still not working? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

    0x800CCC0A INCOMPLETE Message download incomplete.
    Solutions:
    This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

    Repeat step 1 with a reboot before you check your mail again.

    You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

    0x800CCC0B BUSY Server or maildrop is busy.
    Solutions:
    Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed.

    You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

    Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.

    If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

    0x800CCC0D CANT_FIND_HOST Cannot locate server.
    Solutions:
    Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

    If you cannot get webpages, hangup and try connecting again.

    Reboot your computer and try again.

    If it's still not working? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

    0x800CCC0E FAILED_TO_CONNECT Cannot connect to server.
    Solutions:
    Outlook Express cannot find the mail server, because you have failed to enter the correct mail server name information in your account properties,

    You may have the wrong mailserver typed in your account or the server may be down.

    Hangup and try connecting again.

    Reboot your computer and try again.

    If it's still not working? If so, treat as a normal "Not Moving Data" issue. (Check your DNS numbers, rip and reinstall TCP/IP, etc..)

    0x800CCC0F CONNECTION_DROPPED Connection closed.
    Solutions:
    Modem was disconnected, or network cable was disconnected. If this happens alot, there may be noise on the phone line, you may need updated modem drivers, or an init string.

    0x800CCC10 INVALID_ADDRESS Address not known on server.
    Solutions:
    Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox.

    0x800CCC11 INVALID_ADDRESS_LIST Mailing list not known on server.
    Solutions:
    Check your spelling and try again.

    Other possible causes include restricted access to list. Check with your administrator to ensure you have correct access from the terminal you are logged in at.

    0x800CCC16 INVALID_ACCOUNT User account not recognized.
    Solutions:
    Check spelling of account name and re-enter password.

    0x800CCC17 USER_CANCEL User canceled operation.
    Solutions:
    You pressed the cancel button.

    If you pressed cancel and it seems to keep timing out then this is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

    Repeat step 1 with a reboot before you check your mail again.

    You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

    0x800CCC18 SICILY_LOGON_FAILED Logon attempt failed.
    Solutions:
    Recheck account information, make sure account is not case sensitive (most are), close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon form a different identity with same information.

    Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.

    0x800CCC19 TIMEOUT N/A
    Solutions:
    This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.

    Repeat step 1 with a reboot before you check your mail again.

    You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this.

    0x800CCC1A SECURE_CONNECT_FAILED Unable to connect using SSL
    Solutions:
    Most likely the ISP you use does not require an SLL connection, turn off SSL in email account properties and try again.

    0x800CCC92 POP3_INVALID_PASSWORD Password not valid for account.
    Solutions:
    This means that your username and/or password is incorrect. Usually, if the username or password is rejected, Outlook Express will pop up a box asking you for your username and password; make sure they appear correctly.

    If it is still not working, you need to completely erase the username/password from the boxes and retype them.

    0x800CCC90/91 POP3_RESPONSE_ERROR
    POP3_INVALID_USER_NAME
    Client response invalid. Invalid user name or user not found.
    Solutions:
    This error message is caused by the fact that you have set an anti virus program, in this case Norton AntiVirus, to scan all emails automatically.Changing the settings within Outlook Express will not solve the issue. You need to go to Norton and change the settings there.

    0x800420CB POP3_NO_STORE Mail cannot be stored on server.
    Solutions:
    The usual cause of this problem is an Outbox.dbx file which has become corrupted.
    1. Click Tools
    2. then Accounts
    3. Click the Mail tab
    4. Click a duplicate mail account, and then click Remove . Keep doing this until all duplicated have been removed.
    5. Click Close

    Still having problems with this error message? Try renaming the Outbox.dbx file, although this will permanently delete any messages still in the outbox.
    1. Close Outlook Express.
    2. Right-click the Start button on your PC's desktop
    3. click Find or Search
    4. Search for the Outbox.dbx file
    5. Right-click the file, click Delete, and then click Yes
    6. Start Outlook Express, and then try again


  • How to create a mailbox in Plesk control panel ?
  • Plesk Control Panel (For administrator only!)
    1. Login to the following website:https://www.YOURDOMAIN:8443.
    2. Click on the MAIL button on the service list.
    3. Click on the ADD NEW MAIL NAME.
    4. Enter the email account name and password you would like to create.
    5. For the mailbox quota,select the ENTER SIZE and enter 10240 which is equal to 10MB of mailbox space. *1MB=1024KBytes.

    6. Please be advice not to click on others setting.
    7. For the ANTIVIRUS support,select INCOMING MAIL & OUTGOING.Then click ok.
    8. For the ANTISPAM,select the ENABLE SPAM FILTERING and select USE SERVER-WIDE SETTING.Then click ok.

  • Why there is a big delay in receiving mail ?
  • At NETAccess Dot Com, we implement greylisting as a method to reduce spam.
    There could be a delay because of the following two reasons;

    1. The remote servers retry time is high. Meaning that the server does not retry a message for a considerable amount of time.

    2. The remote server is retrying from a different IP each time so the match is not being recognised and the message sits in limbo and gets retried until the same IP and email addresses can be matched.


  • What is Greylist ?
  • Greylisting reduces spam by denying email from unknown IP addresses with a temporary error. Subsequent send attempts will then be accepted according to greylisting rules.

  • What is Data Transfer ?
  • Data transfer, or bandwidth, refers to the amount of electronic data sent downloaded from our server to the visitor's computer. Such data includes a visitor's request for a page, the page sent in response to the request, any updates you publish to your site. This data may include web pages, images, videos, sound files, software programs, or compressed files - anything on your site that can be viewed or downloaded. The amount of data transferred is also affected by the size of the Web pages and the number of visitors to the site.

    Data transfer also includes the sending and receiving of emails, either via webmail or third party email software


  • How long it takes to setup my hosting account?
  • Your account will be ready to you within 24 hours after we received payment confirmation from you.


  • When is my account statement date ?
  • Usually, we will bill you according to your domain registration date.
    Example: Domain name activate on 1-Jan, that means every year, we will bill you on 1-Jan.
    In cases which you transfer your domain to us, we will bill you from the date we receive your order or whichever expire date come first.


  • What is the different between FTP and Priority Web & Email service ?
  • Priority Web & Email hosting include with web and email services where you can let your visitor visit your website and you can use email services.
    FTP hosting only focus on FTP service which you don't have any web and email services.

  • I'm using TMNET Streamyx, i can't send email out from my Outlook.
  • Starting from 11-March-08, TMNET Has annouced that they will block SMTP port 25 due to email spamming activity which affected their client.
    In order to solve this issue, NETAccess Dot Com recommended you to change the SMTP port to 2525 (Our customer only ) which mention at our Outlook setup guideline above.

  • What happen if i didn't renew my domain name on time ?
  • Local .my domain name policy
    Any .my domain name will be deleted from MYNIC database after 14 days and open to public if the current domain owner didn't renew it.

    International .com,.net,.org domain name policy
    In the event of Domain Name registration terms expires but prior to renewal, the Domain Name will be redirected to the "Domain Expired" page (collectively as "Parked Domain"). You will not able to send/receive/view your webpage/email if your domain is being marked as "Parked Domain".

    Disclaimer : The "Parked Domain" services is not control by us (NETAccess Dot Com).


  • How to set autoresponse for your mailbox ?
    1. Go to https://webmail.yourdomain.com
    2. Login with your email address.
      Eg. username : [email protected]
      Password : your password
    3. Click on Option.
    4. Click on Auto Response.
    5. Put your Subject and Message.
    6. Click on Auto Response ENABLE to enable the function.
    7. Click Update to save.

  • Configuring the Apple iPhone to send/receive message via the SMTP and POP services:
    1. On the iPhone home screen select "Settings".
    2. In the "Settings" window select "Mail, Contacts, Calendars".
    3. Within the "Accounts" section, select "Add Account..."
    4. Next select "Other".
    5. Select "Add Mail Account".
    6. Specify the relevant: Name, Email address, Password and Account description.
    7. In the "New account" Select "POP".
    8. Within the "New Account" window for the "Incoming Mail Server" use the following:
    9. Host Name: pop.YOURDOMAIN.com
    10. User Name: [email protected]N.com
    11. Password: ********* (mailbox password)
    12. Within the "New Account" window for the "Outgoing Mail Server" use the following:
    13. Host Name: smtp.YOURDOMAIN.com
    14. User Name: [email protected]
    15. Password: ********* (mailbox password)
    16. Tap turn on SSL if you want it or turn if you don't want. (Ignore Certificate Error by tap YES).
    17. SSL Remark : Our server support SSL, you can turn it on if you want. SSL Port : 465
    18. Tap "Save"

    19. Changing SMTP Port
    20. Tap the Settings button.
    21. In the Settings menu, tap Mail.
    22. In the Mail menu under Accounts, tap the name of the e-mail account in question.
    23. In the account's menu, scroll to the bottom and tap Advanced.
    24. Scroll down to Outgoing Settings, and tap Server Port.
    25. Change the server port to 2525 (non SSL) or 465 (SSL).

  • Configuring the Apple iPhone to send/receive message via the SMTP and IMAP services:
    1. On the iPhone home screen select "Settings".
    2. In the "Settings" window select "Mail, Contacts, Calendars".
    3. Within the "Accounts" section, select "Add Account..."
    4. Next select "Other".
    5. Select "Add Mail Account".
    6. Specify the relevant: Name, Email address, Password and Account description.
    7. In the "New account" Select "IMAP".
    8. Within the "New Account" window for the "Incoming Mail Server" use the following:
    9. Host Name: imap.YOURDOMAIN.com
    10. User Name: [email protected]
    11. Password: ********* (mailbox password)
    12. Within the "New Account" window for the "Outgoing Mail Server" use the following:
    13. Host Name: smtp.YOURDOMAIN.com
    14. User Name: [email protected]
    15. Password: ********* (mailbox password)
    16. Tap turn on SSL if you want it or turn if you don't want. (Ignore Certificate Error by tap YES).
    17. SSL Remark : Our server support SSL, you can turn it on if you want. SSL Port : 465
    18. Tap "Save"

    19. Changing SMTP Port
    20. Tap the Settings button.
    21. In the Settings menu, tap Mail.
    22. In the Mail menu under Accounts, tap the name of the e-mail account in question.
    23. In the account's menu, scroll to the bottom and tap Advanced.
    24. Scroll down to Outgoing Settings, and tap Server Port.
    25. Change the server port to 2525 (non SSL) or 465 (SSL).

  • Configuring the BlackBerry to send/receive message via the SMTP and IMAP services:
    1. First you need to login to the BlackBerry® Internet Service(BIS).
    2. To do this enter your User ID and Password information.
    3. Next You will want to click on the "Email Accounts" section that is under the "Services" section.
    4. Next Click on the "Add An Email Account"
    5. Next You will want to enter in your Entire Email Address in the first field. Then enter your Password, this is something that you setup through us.
    6. Then Click Next.
    7. Next the BlackBerry will tell you that it cannot configure this email account, and to select the account type that you want to configure.
    8. Select the "Internet Service Provider Mail (POP/IMAP)" bubble.
    9. Then Click next.
    10. Then It will ask how you are going to setup the email account.
    11. Select the "I will provide the settings to add this email account".
    12. Then Click next.
    13. Next You will need to fill out the email address information again to complete the action.
    14. Enter Your Full Email Address into both the "Email Address" and "User Name" fields.
    15. Then enter your email password. Then Click Next.
    16. Next you will need to enter the mail server you are using.
    17. If you are using Pop3 you will enter POP.YOURDOMAIN.COM. If you are using IMAP, you will enter IMAP.YOURDOMAIN.COM.
    18. You will want to select the server type that you are using by clicking the bubble. The type will be based off the server name that you are using.
    19. Our server support both SSL and Non SSL.
    20. If you choose SSL, please ignore the certificate error and continue with using it.
    21. Click Next.
    22. Then You will have completed the setup and now are able to receive email to your BlackBerry.